Wednesday, February 18, 2009

E-Government in Malaysia: Its implementation so far and ciizen's adoption strategies

The Electronic Government initiative was launched to lead the country into the Information Age. It will improve how the government operates internally, as well as how it delivers services to the people of Malaysia. It seeks to improve the convenience, accessibility and quality of interactions with citizens and businesses. At the same time, it will improve information flows and processes within government to improve the speed and quality of policy development as well as the coordination and enforcement.
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E-government is one of the seven flagship applications introduced in Multimedia Super Corridor (MSC). The objectives of these flagship applications are engineered to start the MSC initiative and create a multimedia heaven for innovative producers and users of multimedia technology.The Flagship Applications are Electronic Government, Multipurpose Card, Smart School, Telehealth, R&D Clusters, E-Business, Technopreneur Development.
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The implementation status of e-government project in Malaysia:
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1. Electronic Procurement (eP) Project a a
2. Project Monitoring System (PMS II) a a
3. Electronic Services Directory (eServices) a a
4. Human Resource Management Information System (HRMIS)
5. Generic Office Environment (GOE) a a
6. Electronic Labour Exchange (ELX) a a
7. E-Syariah
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Malaysian e-government successful applications:
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-Government’s drive for e-government services a
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-Electronic Labour Exchange (http://www.elx.gov.my/) a
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-SMS alert on e-government services a a
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-Online renewal of driving licenses
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-Electronic filing of income tax forms a
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-Voter information a
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-Details for government tenders a a
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-Employment opportunities a
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Common problem encounter by Citizen’s is some of them have the lowest levels of access by digital divide because not all citizens know how to use online access. Secondly , development of technology is moving very fast, so it is very difficult for Citizens to foresee future impact in detail. There is Ways to encouraged citizens to use the government application by building the foundation of facts based on information from its citizens. As we know citizens expect and demand governmental services with a high degree of quality, quantity, and availability in a 24-hour, seven-days-a-week, and year-round. Governments all over the world are developing information systems and electronic services that have the capacity to meet these emerging service needs and demands of citizens and other clients. The government must also concern about information quality and system quality. Besides that, efficiency, accuracy, relevancy and completeness are also important and were more significant than timeliness and precision.
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Malaysia now has to improve the core government application and integrating more service across agencies.
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2 comments:

MIT said...

Great!!
E-government's 24-7 services really convenient to public.

D-expressionist said...

ya, this technology always help to facilitate those ppl who are busy everytime for tax purpose and also chech the latest information..