Benefits of E-Commerce

Reduce Cycle Time

Cycle time is the amount of time between a customer placing an order and receiving the goods.

EC can reduce cycle time by eliminating steps in business processes.

The steps may be redundant or can be replaced with more efficient technology solutions.

The elimination of the steps speeds the overall process and reduces cycle time.

For example, customers are able to view products and its description through electronic catalogue rather than walk in to physical to search for their goods.

Furthermore, physical store will not be available in 24/7 but EC will provide this services.

In addition, delivery will be made every day, so customer can get their products 1 or 2days after placing order.

Indeed, EC has skipped the middle man and intermediaries which may slow down in ordering and delivering.

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Improve Employee Empowerment

EC can provide employee empowerment by providing employees with greater and easier access to information provided by the employer. Employers are responsible in controlling their employee. Hence they have to set an objective or goals to them. EC which is supported by IT, always ease employer in communicate with employees. Employees can work from anywhere at any time whenever they like. Because through accessing the internet they can do everything online. Any notice or information can directly and easily get from both party especially urgent problems.

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Facilitate Customer Support

EC facilitates customer support by providing a wide range of technological solutions and communication opportunities. There is a self-service customer portal that gives customers a way to post service issues, place new orders, or view their order histories. This type of communication portal also provide 24/7 business around the world. Additionally, EC allow customers to report a problem or request information with a simple e-mail, simplifying case creation and expediting customer requests. Hence, customers do not need to wait for order reply by mail or waste money to make a call for their queries and order.

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In other words, EC is easy to use and it also helps in employer and employee communication. This may helps to increase organisation's benefits by reducing costs. If all those 3 benefits (above) are fullfilled, i believe that there would be a considerable figure of income for the organisation. a

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http://www.netsuite.com/portal/industries/ecommerce/support/customer_support.shtml http://www.remarkable.co.nz/ebusiness/ebusiness_cost_benefit.htm